Contact
Email support@stmtai.com. You will hear back within two business days, usually sooner.
What to include
| If it is about | Send |
|---|---|
| A statement was misread | The conversion ID (the Email us the file link on the results page fills it in), the bank, and the statement PDF if you are comfortable attaching it. We use the file to fix the reader, then delete it. |
| A refund | The email on your account and which payment you mean. Within 14 days of a payment, the pages from it that you have not used are refunded at the price you paid for them; an untouched purchase is refunded in full. |
| Billing or invoices | Most of this is self-service: the Manage billing & invoices button on your account page opens the Dodo Payments portal for invoices, card changes and cancellation. Email if something there is wrong. |
| The API | The request you sent (without the key), the response you got and the conversion ID if there is one. The reference is at /docs/api. |
| A security issue | What you found and how to reproduce it. Please do not test against other people's data. See the security page for what we protect and how. |
| Anything else | Just ask. Questions about a specific bank, a format your software wants, or whether a statement type will work are all fine. |
Before you email
- The help centre answers the common ones: what counts as a page, password-protected PDFs, what the balance check means, how to import into QuickBooks or Xero.
- A red balance check is not a support case on its own. Click the flagged row, correct the cell, and the check re-runs. Email if the reader plainly misread a layout, so we can fix it for everyone.
- Your file is deleted when processing ends, so we cannot look at it after the fact. If you want us to see what went wrong, attach the statement to the email.